Return & Refund Policy

Refund, Return & Exchange Policy

Thank you for shopping with Herb Loom!
We value your trust and strive to ensure that every purchase brings you complete satisfaction. If you are not entirely happy with your order, we’re here to help with easy returns, refunds, and exchanges.

Returns

Returns for a refund must be received at our warehouse within 3–7 days from the date of purchase.
To initiate a return, please email us at info@herbloom.com with the following details:

Order number

Your full name

Product name

Reason for return

Please note:

Returned items must be unused, in their original packaging, and in the same condition as received.

Return postage costs are not refundable and must be borne by the customer.

Delayed Returns

We issue a no-quibble refund or replacement for products received back in our warehouse within 3 days.
If your return is delayed due to postal or courier issues and reaches us after this period, we will review and resolve the case individually, based on the situation.

Refunds

Refunds are provided in the following cases:
The item was damaged in transit, or a replacement cannot be provided due to stock unavailability.

Refunds are processed once the returned items are received and inspected at our warehouse.

Delivery and gift-wrapping charges (where applicable) are non-refundable.

Replacements

We offer a 100% satisfaction guarantee.
If you are not satisfied with your purchase, we will happily send a replacement once the returned product is received and courier details are shared with us.
Replacement parcels will be delivered within 5–7 working days from the date of shipment.

Exchange Policy

Exchanges are accepted for unused products only.
Customers must notify us within 3 days of receiving the order and ensure the product reaches our warehouse within 3 days from the date of shipment.
All courier charges for exchanges are to be borne by the customer. Once received, the replacement item will be shipped within 5–7 working days.

When Returns Are Not Accepted

Returns or refunds will not be accepted if:

  • The product has been used or washed.
  • The return request is made beyond the specified time frame.
  • The product’s serial number, price tag, or label has been removed or tampered with.
  • The item was purchased during a sale or marked as a non-returnable item.


Herb Loom is committed to making your shopping experience smooth and transparent.
For any questions or return requests, please contact us at info@herbloom.com.